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At petono.comcom, we strive to offer fast, reliable, and affordable shipping for all your orders. This Shipping Policy provides details on the shipping options, timeframes, costs, and the steps we take to ensure your items reach you safely and promptly.

1. Order Processing

• Order Confirmation:
  Once your order is placed, you will receive an order confirmation email with a summary of your purchase.

• Order Processing Time:
  Orders are typically processed within 1–2 business days (Monday through Friday). Orders placed on weekends or public holidays will be processed the next business day.

• Shipping Confirmation:
  Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor your package.

2. Shipping Methods and Timeframes

We offer several shipping options to meet your needs:

• Standard Shipping:
  7-10 business days (Domestic U.S. orders)

• Expedited Shipping:
  4-7 business days (Domestic U.S. orders)

• Express Shipping:
  1-3 business days (For urgent deliveries)

• International Shipping:
  10-20 business days (Depending on the destination country and customs procedures)

Business days are defined as Monday to Friday, excluding weekends and public holidays. Delivery times may vary depending on factors like weather conditions, holidays, and customs processing.

3. Shipping Costs

• Free Shipping:
  We offer free standard shipping for orders over $100 within the United States.

• Flat-Rate Shipping:
  Shipping costs for orders under $100 will be calculated based on the delivery method and location. This will be displayed at checkout.

• International Shipping:
  Shipping costs for international orders will be calculated during checkout based on the destination country and the size of the order.

4. International Shipping

We ship internationally to many countries. Delivery times and costs vary based on the destination. Please be aware that:

• Customs Duties and Taxes:
  International shipments may incur customs duties or taxes, which are the responsibility of the recipient.

• Customs Delays:
  Occasionally, customs may cause delays. While we try to avoid delays, they are out of our control. Please contact your local customs office for additional information.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website:

• UPS: Track with UPS

• FedEx: Track with FedEx

• USPS: Track with USPS

• DHL: Track with DHL

Tracking updates may take up to 24–48 hours to be reflected after your package is shipped.

6. Lost or Damaged Packages

We aim to ensure that your package arrives in perfect condition. If your package is lost or damaged during transit:

• Lost Packages:
  Contact us within 7 business days of receiving your tracking number if your package has not arrived. We will work with the carrier to locate it.

• Damaged Packages:
  If your package is damaged, please take photos of the damage and contact us immediately. We will assist you with a replacement or refund.

7. Address Accuracy

Please ensure that the shipping address you provide is correct. petono.com.com is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error after placing your order, please contact us as soon as possible.

8. Signature Requirement

For certain high-value items, a signature upon delivery may be required. This is to ensure that the package is securely delivered. If you are unavailable, the carrier will leave a notice with instructions for redelivery or pickup.

9. Customer Support

If you have any questions or need assistance with your shipping, please reach out to our customer support team.

• Email: support@petono.com

• Phone: +44-7458-1484-56

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)