Privacy Policy

At Petono, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or shop with us.

1. Information We Collect

We may collect the following types of data:

• Personal Information: Your name, email address, phone number, shipping and billing addresses.

• Payment Information: Payment details processed securely through third-party providers (we do not store credit card data).

• Device and Usage Data: IP address, browser type, device model, and browsing behavior collected via cookies and analytics tools.

• Order & Preference Data: Products purchased, wish lists, and customer service interactions.

2. How We Use Your Data

We use your information to:

• Fulfill and manage orders

• Send transactional emails and shipping updates

• Provide customer support

• Improve our website and services

• Send promotional messages (only with your consent)

• Comply with legal obligations

3. Sharing Your Data

We never sell your data. We only share information with:

• Trusted partners (e.g., shipping carriers, payment processors)

• Marketing & analytics providers to improve your experience

• Legal authorities when required by law

4. Cookies & Tracking

Petono uses cookies and similar technologies to:

• Save your preferences

• Track website activity

• Deliver personalized content and ads

You can disable cookies in your browser settings if you prefer, but parts of the site may not work correctly.

5. Your Rights

You have the right to:

• Access or update your information

• Request deletion of your data

• Opt-out of marketing emails

• File a complaint with your data protection authority

You can contact us anytime to exercise these rights.

6. Data Security

We take strong precautions to protect your data using encryption, secure servers, and restricted access. However, please note that no system is completely immune to breaches.

7. Data Retention

We keep your data only for as long as needed for business, legal, or regulatory reasons.

8. Third-Party Links

Petono.com may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Please review this page for the latest version. Continued use of the website means you accept the updated terms.

10. Contact Us

If you have any questions or concerns about this policy, feel free to reach us at:

📧 Email: support@petono.com
📞 Phone: +44-7458-1484-56
🌐 Website: www.petono.com